Terms of Service

By placing an order with Southern Backroads Designs, you agree to the following terms.

Orders & Customization

Please carefully review all information before submitting or approving your order, including designs, artwork, spelling, names, dates, sizes, colors, quantities, and other custom details.

Once a custom order has been submitted or approved, changes may not always be possible. Southern Backroads Designs is not responsible for errors in information, artwork, designs, or files provided or approved by the customer. Please double-check everything before submitting your order.

DTF Prints & UV Decals

Customers are responsible for making sure submitted artwork has the quality, resolution, orientation, sizing, and overall appearance they want before ordering.

We are not responsible for poor print quality caused by low-resolution, blurry, pixelated, or improperly prepared customer-supplied files.

Please keep in mind that colors may vary slightly between what you see on a phone, computer, or other screen and the finished printed product.

Custom & Personalized Items

Because custom and personalized products are made specifically for you, they are non-returnable and non-refundable unless an error or defect was caused by Southern Backroads Designs.

Please carefully review and double-check all custom information before submitting or approving your order.

Turnaround Times

Our regular turnaround time is approximately 2–4 business days, depending on the number of orders ahead of yours.

Turnaround times are estimates and may vary based on order size, product availability, customization, holidays, and overall order volume. We always do our best to complete orders as quickly as possible, but completion or delivery dates cannot be guaranteed unless specifically agreed upon beforehand.

Returns & Issues

If there is an issue with your order, please contact us before making a return or exchange so we can review the situation and determine the best way to help.

Eligible returns must be requested within 20 days of receiving your order and must meet the requirements listed in our Return & Exchange Policy.

After 20 days from the date your order is received, we are unable to accept returns, exchanges, replacements, refunds, or claims.

Care of Products

Customers are responsible for following any care instructions provided with their products. Southern Backroads Designs is not responsible for damage caused by improper washing, drying, application, storage, installation, or use.

Customer-Supplied Items

If we agree to customize an item supplied by the customer, the item is provided at the customer's own risk. While we take great care with every item, unexpected issues can sometimes occur during customization. Southern Backroads Designs cannot guarantee the replacement or reimbursement of customer-supplied merchandise.

Copyright & Submitted Designs

By providing us with artwork, logos, images, photographs, or designs, you confirm that you have permission or the legal right to use them.

Southern Backroads Designs is not responsible for copyright, trademark, licensing, or ownership issues related to artwork or designs supplied by the customer.

Cancellations & Changes

Because many of our products are made specifically for each customer, cancellations may not be available once materials have been ordered, artwork has been prepared, printing has begun, or production has started.

If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request if production has not been completed, but changes cannot always be guaranteed.

Agreement

By submitting an order, making payment, or approving a design, you acknowledge that you have reviewed and agreed to these Terms of Service and our Return & Exchange Policy.

We truly appreciate every order and are thankful for your support of our small business.

— Southern Backroads Designs —
Where Southern Charm Meets Timeless Design